Effective Date: 19/5/2026

    Welcome to Pet Monkey (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://petmonkey.store/ (the “Site”), and make a purchase.

    1. Information We Collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

    When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

    • Personal Data: Your name, billing address, shipping address, email address, and phone number.
    • Payment Information: Payment details (such as credit card numbers or PayPal information) are processed securely by our third-party payment gateways. We do not store your full payment details on our servers.

    2. How We Use Your Information We use the order information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

    • Communicate with you regarding your order or customer service inquiries.
    • Screen our orders for potential risk or fraud.
    • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

    3. Sharing Your Personal Information We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example:

    • We use e-commerce platforms (e.g., Shopify/WooCommerce) to power our online store.
    • We use analytics tools (like Google Analytics) to help us understand how our customers use the Site.
    • We may share your information with shipping carriers to deliver your products.

    We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

    4. Cookies and Tracking Technologies Our Site uses cookies to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of certain parts of our Site.

    5. Your Data Rights (GDPR Compliance) If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    6. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    7. Changes to This Privacy Policy We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    8. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:

    • Company Name: Pet Monkey
    • Email: support@petmonkey.co.uk
    • Phone: +44 747 977 9826
    • Address: 1 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom