Accepted Payment Methods At Pet Monkey, we strive to make your shopping experience as smooth and secure as possible. We use Stripe, one of the world’s most trusted and secure payment gateways, to process all online transactions.

    Through Stripe, we securely accept the following payment methods:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • Apple Pay
    • Google Pay

    Payment Security & Privacy Your security is our top priority. When you make a purchase on our website, your payment details are processed directly through Stripe’s highly secure, encrypted payment platform.

    • SSL Secure: Our entire website, including the checkout process, is secured with industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information.
    • PCI Compliant: Stripe is a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
    • No Payment Data Stored: Pet Monkey does not collect, capture, or store your full credit card information on our servers.

    Currency All prices listed on our website and all transactions are processed in British Pounds (GBP – £). If you are using a payment method issued by a bank outside the UK, your bank may apply a foreign transaction fee or currency conversion rate.

    Billing Terms Full payment is required at the time of order placement. Once you complete the checkout process, your chosen payment method will be authorized and charged for the total order amount (including any applicable shipping fees). Your order will only be processed and shipped after the payment has been successfully confirmed.

    Payment Issues or Failures If your payment is declined, please check that the billing address you entered matches the address registered with your card issuer, and that your card has not expired. If you continue to experience issues, please contact your bank or reach out to our support team for assistance.

    Contact Us If you have any questions regarding our payment methods or your transaction, please contact us:

    • Email: support@petmonkey.co.uk
    • Phone: +44 747 977 9826
    • Address: 1 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom