Thank you for choosing Pet Monkey. We are committed to delivering your pet’s new favorite toys as quickly and securely as possible. Please review our shipping policy below to understand our processing times, delivery schedules, and shipping costs.
1. Shipping Destination Currently, we ship exclusively within the United Kingdom.
2. Order Processing & Handling Time
- Handling Time: 0 to 1 Business Day (Monday to Friday).
- All orders are processed and prepared for dispatch within 1 business day of receiving your order confirmation email.
3. Transit Time
- Standard Transit Time: 1 to 3 Business Days (Monday to Friday).
- Once your order has been handed over to our shipping carrier, you can expect it to arrive at your doorstep within 1 to 3 business days.
4. Order Cut-Off Time
- Our daily order cut-off time is 5:00 PM (GMT).
- Orders placed before 5:00 PM will begin processing on the same business day (0 days handling).
- Orders placed after 5:00 PM, or on weekends and holidays, will begin processing on the next business day (1 day handling).
5. Shipping Rates We offer simple, transparent shipping rates for all our customers in the UK:
- Orders Under £100: A flat shipping rate of £7.99 applies.
- Orders £100 and Over: Enjoy Free Shipping on your entire order.
- Shipping costs are automatically calculated and displayed at checkout before you complete your purchase.
6. Business Days & Holidays Please note that our business days are Monday through Friday, excluding standard UK public holidays. Shipping carriers do not typically deliver on weekends or holidays.
7. Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package’s journey to your home.
8. Contact Us If you have any questions regarding your order’s shipping status or need further assistance, please reach out to our support team:
Address: 1 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom
Email: support@petmonkey.co.uk
Phone: +44 747 977 9826